Privacy Policy
Last updated: June 2026
Overview
This privacy policy explains how we collect, use, and protect your personal information when you use our consultation services or visit our website.
Information We Collect
Personal Identification Information
When you request a consultation or engage our services, we collect:
- Full name
- Email address
- National Insurance number
- Employment history
- Financial information relevant to benefit claims
- Medical information if applicable to your claim
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
How We Use Your Information
We use the information collected for the following purposes:
- To assess your eligibility for benefits and pensions
- To prepare and submit applications on your behalf
- To communicate with you regarding your case
- To communicate with government agencies and benefit providers
- To maintain records as required by legal and professional obligations
- To improve our website and services
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: to provide the consultation services you have requested
- Legal obligation: to maintain records as required by law
- Legitimate interest: to improve our services and communicate relevant information
- Consent: where you have explicitly agreed to specific processing activities
Information Sharing
We may share your information with:
- Government agencies and benefit providers as necessary to process your claims
- Medical professionals when medical evidence is required
- Legal professionals if your case requires specialist advice
- Service providers who assist with our business operations, under strict confidentiality agreements
We will never sell your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Case files are typically retained for seven years following case closure.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission
- Secure storage systems with access controls
- Regular security assessments
- Staff training on data protection
Your Rights
Under UK data protection law, you have the following rights:
- Right to access: request copies of your personal data
- Right to rectification: request correction of inaccurate information
- Right to erasure: request deletion of your data in certain circumstances
- Right to restrict processing: request limitation of how we use your data
- Right to data portability: receive your data in a structured format
- Right to object: object to certain types of processing
To exercise any of these rights, please contact us at [email protected]
Cookies
Our website uses cookies to improve functionality and user experience. For detailed information about our cookie usage, please see our Cookies Policy.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.
Contact Information
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Email: [email protected]
Address: 142 Southwark Street, London SE1 0UP, United Kingdom
Supervisory Authority
If you are not satisfied with our response to any data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.